Handflow Support
How can we help?
Get help with hand recording, iCloud Sync, purchases, backups, and shared hands.
Contact support
Include the app version, iOS version, device model, and steps that reproduce the issue.
iCloud Sync
Confirm that each device is signed in to iCloud and that iCloud Sync is enabled separately in Handflow on each device. Local changes remain available while offline and should continue syncing when the connection returns.
Handflow Pro
Handflow Pro is a one-time purchase handled by Apple. If access is missing on a device using the purchasing Apple ID, open Handflow Pro and choose Restore Purchases. You will not be charged again for restoration.
Manual backups
Export Backup creates a local .handflowbackup file. Import Backup can merge that file with current data or replace current data after confirmation. Keep an additional copy somewhere you control.
Shared hand links
A shared hand link may be unavailable because it expired or was revoked. The complete link includes the decryption key after #; shortening or removing that fragment makes the hand unreadable.
Useful details
In Handflow, go to Settings → About & Support → Copy App Information. Paste that information into your message. Screenshots are helpful, but do not include private hand details unless you are comfortable sharing them.